Privacy Policy

1. Introduction

This website is operated by Cardif Pinnacle Insurance Management Services plc, a public limited company registered in England and Wales under registration number 2729650 ("we, us"). Our registered address is Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire WD6 2XX, United Kingdom. We maintain this website ("our website") for our customers ("you").

We are committed to protecting the privacy of visitors to our website. This Privacy Policy is designed to let you know what data we collect about you, how we store it and how we use it.

By visiting our website you are accepting the practices described in this Privacy Policy. Any dispute you have regarding privacy is subject to this Privacy Policy and the Terms and Conditions.

2. Information We Collect

2.1 Cookies and Tracking Pixels

What are cookies and tracking pixels?

Cookies are small pieces of information stored on your hard drive. They recognise when you use your computer to access our website. Cookies are commonly used on the Internet and do not harm your computer system.

Tracking Pixels (also known as web beacons, action tags or transparent GIF files) collect and store information about your visits to our website such as page visits, the duration of the visit and the specific advertisements or link(s) that you clicked on to visit our website.

How we use cookies and tracking pixels?

Our website may use 'cookies' to gather information about your visit to our website. We use this electronically stored information to monitor and analyse how our website is used.

We also use cookies to evaluate our website and to track advertising campaigns from banner ads and through third party advertising services.

We may hire companies, such as third party advertising service providers to track and report on advertising and marketing campaigns to and from our website and third party sites. We permit some of these companies to use cookies, tracking pixels and other related technology. The companies we use may not use these cookies for their own purposes or to share the information. The anonymous user activity is reported to us in aggregate and we use the information to understand, for example, the effectiveness of our advertising and marketing campaigns.

The cookies or tracking pixels used on this website do not include any information that others could read and understand about you, such as your name, or any account or policy number. They contain no personal information about you.

2.2 Personal Information

If you decide to apply on-line for a product or service or for a quote on a product or service offered by us you may be asked to provide personal contact details (such as name, postal address and e-mail address), financial information (for example, account or credit card details) and demographic/profile information (for instance, your postcode, age and income level).

Your personal information may be held by us on computer or manual files and will be used for administration purposes including carrying out customer surveys, claims handling, fraud prevention as well as for underwriting any insurance cover we provide you with.

Insurers share information with each other through 'register of claims' in order to prevent fraudulent claims. If you make a claim any information you supply to us will be put on a register. The details of the participants in the scheme and the name and address of the scheme operator are available on request by contacting our Data Protection Officer at the address provided in paragraph 2.3. below.

2.3 Marketing

Your contact information may also be used to send you (by post, phone or e-mail) information on other products and services provided by us or other carefully selected companies.

If you do not wish to receive promotional or marketing information from us or other carefully selected companies you can contact us by writing to:

The Data Protection Officer Cardif Pinnacle Pinnacle House A1 Barnet Way Borehamwood Hertfordshire WD6 2XX United Kingdom

Alternatively, follow the 'unsubscribe' button below to opt-out electronically:

2.4 Modification of and Access to Data

You can change and modify any information about you that we hold by contacting us at the e-mail or postal addresses noted in paragraph 2.3 above
Copies of all information we hold about you can be obtained by contacting us and requesting it. You will be charged a fee of £10 to cover our administrative costs in providing you with the information.

3. Security

We employ up to date technology in order to protect against the loss, misuse or alteration of information under our control. Please note that the internet and e-mails are not 100% secure. We advise that you take this into account before e-mailing personal and confidential information to us. If you send information by e-mail to us you are doing so at your own risk.

4. External Links

We do not accept any responsibility for the content or privacy practices of any website to which a hypertext link from our website exists. The links are provided "as is" with no warranty, express or implied for the information provided within them.

5. Contacting Us

If you have any queries about this website we can be contacted by:

• Telephone: +44 (0) 208 207 9000
• Facsimile: +44 (0) 208 953 6222
• E-mail:

Accessibility

If you have any trouble using this website with certain web browsers or other software like screen readers, we want to help. We take web accessibility seriously and our web team is working to ensure we comply with the Web Accessibility Initiative guidelines set out by the W3C (W3C Web Content Accessibility Guidelines) and the RNIB.

Until these changes are implemented you can change your Browser Settings to enable you to see the site more clearly.

Customer feedback is important to us. If you discover a part of our web site that has been difficult to use, please let us know via .